Privacy Policy

Welcome to ChessBase India! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website chessbase.in and use our related services, including our online shop, online platforms, and mobile applications.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information to provide and improve our services:

Personal Data

When you create a user account, subscribe to services, purchase products, or participate in online offerings, we may collect personal data such as:

• Full name (First and Last Name)
• Email address
• Date of birth
• FIDE ID and Chess Ratings
• Mobile phone number
• Payment information (e.g., billing address)
• Delivery address (for physical goods)
• Username and password
• Playing statistics and game data
• Subscription details and usage patterns

Usage Data

We also collect non-personal data automatically when you visit or interact with our website or app, including:

• IP address
• Browser type and version
• Pages visited and time spent
• Device information (model, OS version)
• Log data related to errors or crashes

Cookies and Tracking Technologies

Our website and app may use cookies and similar technologies to enhance your experience, analyze site usage, and deliver personalized content. These include:

• Essential cookies for site functionality
• Analytics cookies (e.g., Google Analytics, Amplitude)
• Advertising cookies (e.g., Google AdSense DoubleClick)

You can control cookie preferences via your browser settings but disabling certain cookies may affect site functionality.

2. How We Use Your Information

We use your data for the following purposes:

• To create and manage your ChessBase India user account
• To process purchases and deliver products and services
• To provide access to ChessBase India Online Offers (e.g., Playchess platform, databases, training apps)
• To personalize and improve your user experience
• To communicate with you regarding updates, offers, and support
• To monitor and analyze site/app usage and performance
• To prevent fraud and ensure security of transactions
• To comply with legal obligations

3. Legal Basis for Processing Personal Data

Under applicable law, including the Information Technology Act, 2000, our processing of your personal data is based on:

• Performance of a contract (e.g., fulfilling your order, providing subscription services)
• Your consent (which you may withdraw at any time)
• Compliance with legal obligations
• Legitimate interests, such as improving our services and ensuring security

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Trusted service providers (payment processors, hosting providers, analytics services)
• Third parties who assist in operating our services under strict confidentiality agreements
• Authorities when required by law or to protect rights and safety

5. Data Retention

We retain your personal data only as long as necessary for the purposes stated, including:

• To fulfill contractual obligations and provide services
• To comply with legal and regulatory requirements
• To resolve disputes and enforce agreements

Usage data may be retained for shorter periods unless used for security or analytics.

6. Security of Your Data

We implement commercially reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no online transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

You have rights under applicable data protection laws, including:

• Accessing, updating, or deleting your personal data
• Rectifying inaccurate or incomplete data
• Objecting to or restricting processing of your data
• Data portability (receiving your data in a structured format)
• Withdrawing consent at any time

To exercise these rights, you can manage your account settings or contact us directly. We may require identity verification before processing requests.

8. Cookies and Tracking Control

You may manage your cookie preferences through your browser settings. For Google Ads preferences, visit:
http://www.google.com/ads/preferences

9. Use of Third-Party Services

We use third-party providers to facilitate our services, including:

• Payment processors (e.g., RazorPay, Apple Store, Google Play, PayPal)
• Analytics providers (e.g., Amplitude, Google Analytics)
• Advertising partners (e.g., Google AdSense)

These providers have access to your data only to perform services on our behalf and are obligated to keep your information confidential.

10. Links to Other Sites

Our website may contain links to external sites not operated by us. We encourage you to review their privacy policies as we are not responsible for their practices.

11. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal data from children under 13. Parents or guardians should supervise children’s use of our services.

12. International Data Transfers

Your data may be transferred to and processed in India or other countries where data protection laws may differ. By using our services, you consent to such transfers. We ensure appropriate safeguards to protect your information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you by posting the new policy on this page. Changes take effect immediately upon posting.

14. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or your data, please contact us:

📧 Email: chessbaseindia@gmail.com
📞 Phone: ‪+917304087464‬